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We Need a Measure for Customer Effort
What the text of a particular link means to someone will be influenced by the task they are trying to complete. Read full story… Follow us on Twitter Join free newsletter View upcoming events Find a...
View ArticleSearch and Navigation Interconnections
When people visit a particular page of your website and then carry out a search from that page, it is often a sign that the page navigation and/or content is not working well. When we’re observing...
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