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We Need a Measure for Customer Effort

What the text of a particular link means to someone will be influenced by the task they are trying to complete.  Read full story… Follow us on Twitter Join free newsletter View upcoming events Find a...

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Search and Navigation Interconnections

When people visit a particular page of your website and then carry out a search from that page, it is often a sign that the page navigation and/or content is not working well. When we’re observing...

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